Terms & Conditions

1. GENERAL

1.1. This document is an electronic record generated by a computer system and does not require any physical or digital signatures.

1.2. This document is published to provide the rules and regulations, privacy policy, and Terms of Use for access or usage of andyou.ph.

1.3. The domain name andyou.com.ph (hereinafter referred to as “Website”) is owned by Rx Ventures Pte. Ltd. (hereinafter referred to as “Company”).

1.4. By visiting the Website, You are bound by these Terms of Service and any other binding documents as decided by the Company. You are requested to read them carefully before accepting them.

1.4.1. The term “We,” “Us,” or “Our” shall mean the Website and the Company. The use of this the Website by You is solely governed by these Terms of Service and any other terms or policies published by Us. Moving past the home page of the Website and using any of the services shall be taken to mean that You have read and agreed to all of the terms and conditions binding on You as laid down in these terms.

1.4.2. This relationship with Us creates a duty for You to periodically check the terms and stay updated with its requirements. If You continue to use the Website following any changes, this will be deemed as unequivocal consent by You to the amended policies by Us.

1.4.5. Through the Website, Users can select a specialty (e.g., Telehealth Services). After that, the User can either see a Medical Professional immediately or schedule an appointment for a later time. The Medical Professional will be allocated to the User based on availability.

1.4.6. We are not liable for any records, data, pictures, or documents submitted through means other than those specified on the Website, such as personal email, mobile, SMS, or any other messaging platform.

1.4.7. The Website is also aimed at assisting Medical Professionals in providing services to patients registered on the Website. The Medical Professional who wishes to provide services on the Website must be verified before joining by providing proper documentation, which shall be authenticated by the Company. Only upon authentication and approval shall a Medical Professional be enlisted on the Website.

1.4.8. By impliedly or expressly accepting these Terms of Service, You also accept and agree to be bound by other Company Policies, including but not limited to the Privacy Policy, which may be amended from time to time.

2. MEMBERSHIP/USAGE

2.1. The membership/usage of the Website is restricted to those above 18 years of age or to such groups deemed to have attained “majority” under the laws of their jurisdiction or emancipated minors with parental or guardian consent.

2.2. You are solely responsible for maintaining the confidentiality of your username and password, and any activity under the account will be deemed to have been done by You.

2.3. If We discover that You have provided false or inaccurate details, We reserve the right to suspend Your account and/or terminate this Agreement without being held liable for such termination or suspension.

COMMUNICATIONS AND INFORMATION SHARING

3.1. By using this Website, it is deemed that You have consented to receiving communications from Us at any time using the information You provided, subject to the Privacy Policy.

3.2. You also consent to receiving communications (e.g., SMS, emails, etc.) from Us for clarification or marketing purposes. To stop such communications, email Us at hello@andyou.com.ph.

3.3. You may be contacted by Our service providers with whom We have contracts to provide services. Such contact will only be in pursuance of the agreements and/or policies.

3.4. The sharing of Your information is governed by the Privacy Policy. We will not share Your information with third parties unconnected to the services offered by Us without Your consent.

4. PAYMENTS AND REFUNDS

4.1. Certain services on the Platform may require payment, including medical consultations and medication purchases.

4.2. Payments must be made via the Platform’s secure payment gateway-

4.3. Refunds are not available for cancellations initiated by the User after confirmation.

4.4. In cases where services cannot be fulfilled due to unavailability, We may offer a refund or alternative arrangement at Our discretion.

5. THIRD-PARTY INFORMATION

5.1. The Platform may include links to third-party websites or content. These are provided for Your convenience, and the Company does not endorse or guarantee their accuracy or reliability.

5.2. The Company is not responsible for any issues arising from Your interactions with third-party services.

6. USER OBLIGATIONS

6.1. You agree not to use the Platform for any illegal or unauthorized purpose.

6.2. Users may not upload, post, or distribute content that violates laws, infringes intellectual property, or is harmful, defamatory, or obscene.

6.3. The Company reserves the right to suspend or terminate accounts engaging in prohibited activities.

7. USER CONTENT

7.1. By submitting content to the Platform, You grant the Company a perpetual, irrevocable, and transferable license to use, reproduce, and distribute the content.

7.2. Users may not upload, post, or distribute content that violates laws, infringes intellectual property, or is harmful, defamatory, or obscene.

8. CANCELLATIONS AND REFUNDS

8.1. Once a consultation is confirmed, cancellations initiated by the User are non-refundable.

8.2. In the event of service unavailability, the Company may offer refunds or alternatives at its discretion.

9. TELEHEALTH SERVICES

9.1. The Platform connects Users with licensed medical professionals in the Philippines via interactive audio, video, and other telecommunication technologies.

9.2. All medical professionals listed on the Platform are verified and authorized to practice within their respective jurisdictions.

9.3. All medical professionals listed on the Platform are verified and authorized to practice within their respective jurisdictions.

9.4. Risks associated with telehealth

Insufficient transmission of information due to technical issues.
Delays in evaluation or treatment due to system failures.
Security breaches compromising personal health information.

9.5. By using the Platform, You acknowledge and accept these risks.

10. DISCLAIMER

10.1. You understand that the Website is a platform that Users utilize to seek medical consultations, locate, and make appointments for telehealth services.

10.2. Even though We take all necessary steps to verify the authenticity of the Medical Professionals, You understand that We shall not be liable for any deficiencies, including but not limited to misconduct, injury caused, or lack of knowledge by the Medical Professional.

10.3. Healthcare services.

All Medical Professionals who deliver services through the Platform are independent practitioners solely responsible for the services they provide to You.
&you does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by a Medical Professional.
Neither &you nor any third parties related/affiliated to &you shall be liable for any professional advice You obtain from a Medical Professional via the Platform.

10.4. Informed Consent:

&you provides a platform to deliver health care services using interactive technologies where the patient and the Medical Professional are not in the same physical location.
You understand that details of Your health history and personal health information may be discussed with You during consultations through audio, video, and other communication technologies

10.5. The telehealth services You receive are not intended to replace a primary care physician relationship or to be Your permanent medical home.

10.6. Among the benefits of our Services are improved access to healthcare professionals and convenience. However, potential risks associated with telehealth include:

Information transmitted may not be sufficient for health care decision-making.
Delays in evaluation or treatment due to equipment failure.
Breach of privacy due to electronic system failures.

10.7. You acknowledge that no results from the use of telehealth can be guaranteed. You accept that Your Medical Professional may determine that telehealth is not appropriate for Your treatment needs and decline to provide services.

11. USER OBLIGATIONS

11.1. You are a restricted user of this Website and shall not:
Engage in any activity that interferes with access to the Platform or its Services.

Impersonate any person or falsely state Your affiliation with a person or entity.
Post, disseminate, or upload any content that is harmful, defamatory, obscene, or unlawful.
Upload files containing viruses, corrupted files, or any other software that may damage the Platform.

11.2. You agree to comply with all applicable laws and regulations for using the Platform and its services.

11.3. Violation of this clause may result in criminal legal action against You and suspension or termination of Your account.

12. CANCELLATIONS AND REFUNDS

12.1. The Platform serves as an intermediary connecting the User with a Medical Professional for the service booked. Once an appointment has been confirmed, no refunds will be provided for cancellations initiated by the User.

12.2. If a Medical Professional becomes unavailable or if no suitable replacement can be arranged, the Company may, at its discretion, offer a refund.

13. LIMITATION OF LIABILITY

13.1. The Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

Your use of the Platform.
The inability to use the Platform.
Any issues related to Medical Professionals, including misconduct or lack of professional skill.

13.2. The Platform is provided on an “as is” basis, and We make no warranties regarding its reliability, accuracy, or suitability for Your needs.

14. INDEMNIFICATION

14.1. You agree to indemnify, defend, and hold harmless the Company, its affiliates, and employees from any claims, damages, or expenses arising from:

Your use of the Platform.
Violation of these Terms of Service
Any infringement of third-party rights by You.

15. COMPLIANCE WITH LAWS

15.1. Once a consultation is confirmed, cancellations initiated by the User are non-refundable.

15.2. The Company reserves the right to report any unlawful activity to the appropriate authorities.

16. SEVERABILITY

16.1. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

16.2. If any provision would be lawful or enforceable by removing a part, that part shall be deemed to be deleted, and the rest of the provision shall remain in effect.

17. DISPUTE RESOLUTION

17.1. These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws provisions.

17.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Singapore courts.

18. MISCELLANEOUS

18.1. We reserve the right to modify these Terms of Service at any time.

18.2. Continued use of the Platform after changes are made constitutes Your acceptance of the updated Terms.

18.3. We may transfer or assign Our rights and obligations under these Terms to any affiliate or subsidiary without prior notice.

Last Updated: 27 December 2024