FAQs
The Basics
How does this work?
&you is a telehealth platform designed to make healthcare simple, convenient, and accessible. We connect you with licensed healthcare providers for personalized treatments in sexual health, mental health, hair care, skincare, and weight loss.
Our services include both prescription and non-prescription treatments, along with flexible subscription plans tailored to your needs. Everything is designed to fit seamlessly into your lifestyle, eliminating long wait times and in-person visits.
To get started, select your treatment and complete your purchase. Then you will chose the day and time of your video consultation. Chat with a doctor in minutes. If approved, your prescription is issued instantly. If not, you’ll get an alternative recommendation or a full refund.
Once your consultation is complete, we’ll take care of the rest—finalizing the details and shipping your personalized treatment directly to your doorstep.
Do you test on animals?
At &you, we believe in acting responsibly and making a positive impact on the world around us. That’s why we’re proud to say that all of our non-prescription products are certified cruelty-free by PETA and Leaping Bunny.
Animal welfare matters to us. We never test our products on animals, nor do we work with third parties that conduct animal testing on our behalf. Our commitment is clear—effective, high-quality products should never come at the expense of ethical values.
You deserve products that work without compromise. With &you, you can feel confident knowing you’re choosing care that aligns with your values.
Medical Care
Do I need a prescription?
Some &you products require a prescription from a licensed medical provider. To access these treatments, you’ll first need to complete a consultation through our platform.
We’ve made this process simple and convenient. Our network of healthcare providers will assess your needs based on your health information and, if appropriate, prescribe the right treatment for you.
Where can I find more information about my medication?
We understand how frustrating it can be when your treatment doesn’t deliver the results you expected. Your well-being is important to us, and we’re here to help. We encourage you to connect with your healthcare provider, who can assess your situation and recommend the best next steps for you.
What should I do if I experience side effects?
Serious Side Effects
If you are experiencing a potentially life-threatening situation, such as suicidal thoughts, seek immediate help. Call 911 or contact the Suicide and Crisis Lifeline at 988 for support.
Telehealth may not always be the right option in urgent situations. If you need immediate medical attention, please visit an emergency room or another healthcare provider equipped to handle urgent care. Keep in mind that providers may not be able to respond promptly to messages sent through our secure messaging portal.
Common Side Effects
If your side effects are not an emergency but are still concerning, we recommend reaching out to your healthcare provider through our secure messaging portal. They can assess your situation and provide guidance on managing any side effects you may be experiencing.
Can I change the dosage on my medication?
You may request a change in your medication dosage, but this option is only available for certain treatments. Any adjustment to your prescription will be at the discretion of your healthcare provider, who will review your health information before making a decision.
To request a dosage change, you can reach out to us via email at hello@andyou.com.ph or call us at +63 916 595 7218.
Can I request a copy of my medical records or prescription?
Yes, you can request a copy of your medical records or prescription at any time. We encourage you to keep your primary care provider informed of any updates to your medical history, including new medications.
To request your records, please send an email to hello@andyou.com.ph.
Important Notes
Our telemedicine platform does not allow medical providers to complete, edit, or send forms for disability, work, or school. If you need this paperwork, we recommend requesting it from your primary care provider.
We do not provide physical copies of prescriptions. However, we can send you a screenshot of any prescription issued through the &you platform. Please note that this screenshot cannot be used to fill your prescription at a pharmacy.
If you’d like to transfer your prescription to a different pharmacy, check out our article: Can I transfer my prescription?
If you have any other questions, feel free to reach out. We’re here to help.
Privacy & Security
Privacy request
We value your privacy and are committed to helping you understand how we collect, use, and protect your personal information. To make a privacy request, reach out to us at hello@andyou.com.ph or by phone: +63 916 595 7218.
Is my information secure?
We take your privacy very seriously. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure.
For additional information on our privacy policies:
Medical Partner's Privacy Policy
Consumer Health Data Privacy Policy
Shipping
How fast is shipping?
Delivery times depend on your location and the shipping carrier. Once your order ships, you’ll receive an email with a tracking link so you can follow its journey to your doorstep.
How much does shipping cost?
Shipping is completely free!
Which carriers do we use?
We ship &you products via Grab Move It and Lalamove to ensure fast and reliable delivery.
How do I update my address?
It's super simply. Just write us an email at hello@andyou.com.ph or give us a call on: +63 916 595 7218.
Important notes:
If you have multiple subscriptions, keep in mind that each one has its own shipping address. To have all your orders sent to the same location, be sure to update the address on each subscription individually.
If you’re changing your address to a different state, your prescription subscriptions may be affected due to state-specific medical guidelines. If you run into any issues, our Customer Experience team is here to help—just reach out using the contact information at the bottom of this page.
To ensure your next order arrives at the right location, please update your address at least 48 hours before your next billing cycle. Changes made after that timeframe won’t apply to orders that are already processing or have a tracking number. Those will still be delivered to the previously listed address.
In some cases, certain subscriptions may not allow address changes. If you’re unable to update yours, don’t hesitate to contact us—we’re happy to assist with any necessary adjustments.
What if the ice packs in my Compounded Semaglutide (GLP-1) package are melted when I receive it?
Our Compounded Semaglutide is shipped with ice packs to help maintain its temperature during transit. However, the medication is shelf-stable and remains effective even if exposed to warmer conditions. It can tolerate temperatures up to 35°C for up to 4 days and up to 25°C for 15 days without impacting its efficacy.
As long as the vial has not been exposed to temperatures above 35°C or excessive heat beyond 4 days, it will re-stabilize once refrigerated and remain safe to use.
Payments, Returns & Exchanges
What are my payment options?
Visa, Mastercard, G-Cash, PayMaya, and Paypal.
What is your return policy?
If you have multiple subscriptions, keep in mind that each one has its own shipping address. To have all your orders sent to the same location, be sure to update the address on each subscription individually.
If you’re changing your address to a different state, your prescription subscriptions may be affected due to state-specific medical guidelines. If you run into any issues, our Customer Experience team is here to help—just reach out using the contact information at the bottom of this page.
To ensure your next order arrives at the right location, please update your address at least 48 hours before your next billing cycle. Changes made after that timeframe won’t apply to orders that are already processing or have a tracking number. Those will still be delivered to the previously listed address.
In some cases, certain subscriptions may not allow address changes. If you’re unable to update yours, don’t hesitate to contact us—we’re happy to assist with any necessary adjustments.
Why is my order being returned to sender?
If your package is being returned to the sender, it’s likely that the carrier was unable to deliver it to the address on file. Please review your shipping details in your &you account to ensure they’re correct. If you have multiple subscriptions, make sure each one has the right address to avoid delivery issues.
